When a visitor asks a question while you are on a call, which option reflects courteous practice?

When a visitor asks a question while you are on a call, which option reflects courteous practice?

• A. End the call immediately to answer the visitor.
• B. Ignore the visitor and stay on the call.
• C. Tell the visitor you will assist after finishing the call.
• D. Put the visitor on hold and wait to be free.

Answer: (C)

When you’re on a call, good courtesy means keeping the caller of record and giving the in-person patron clear, respectful attention. The best approach is to acknowledge the visitor and explain that you’ll assist them after you finish the current call. This shows you value both people: you won’t cut off the person on the line, and you’re setting a concrete expectation for the visitor in front of you. It also allows you to handle the caller’s needs properly before turning to the visitor, preserving professionalism and accuracy in the information you provide. Ending the call to help the visitor, ignoring them, or leaving the visitor on hold without clear communication all feel dismissive or incomplete. The recommended approach keeps interactions courteous and transparent while you manage your responsibilities.

When you’re on a call, good courtesy means keeping the caller of record and giving the in-person patron clear, respectful attention. The best approach is to acknowledge the visitor and explain that you’ll assist them after you finish the current call. This shows you value both people: you won’t cut off the person on the line, and you’re setting a concrete expectation for the visitor in front of you. It also allows you to handle the caller’s needs properly before turning to the visitor, preserving professionalism and accuracy in the information you provide.

Ending the call to help the visitor, ignoring them, or leaving the visitor on hold without clear communication all feel dismissive or incomplete. The recommended approach keeps interactions courteous and transparent while you manage your responsibilities.