Face-to-face, one-on-one communication is least appropriate to use when the supervisor is explaining a change in general office procedure.

Face-to-face, one-on-one communication is least appropriate to use when the supervisor is explaining a change in general office procedure.

• A. The supervisor is giving individual performance feedback.
• B. The supervisor is explaining a change in general office procedure.
• C. The supervisor is coaching a new employee.
• D. The supervisor is addressing a workplace conflict with a single employee.

Answer: (B)

Communicating a change that affects the whole office works best in a group setting or through written notice so everyone hears the same information and can see the new procedure clearly. One-on-one conversations are ideal for private, personalized topics, but a general office procedure change needs broad reach to ensure consistency, minimize misinterpretation, and provide a shared record for training and reference. Explaining the change to just one person at a time could leave others uninformed and lead to varied implementations. The other situations—giving individual performance feedback, coaching a new employee, or resolving a single employee conflict—are better suited to private, one-on-one discussions because they involve tailored, confidential, or sensitive topics.

Communicating a change that affects the whole office works best in a group setting or through written notice so everyone hears the same information and can see the new procedure clearly. One-on-one conversations are ideal for private, personalized topics, but a general office procedure change needs broad reach to ensure consistency, minimize misinterpretation, and provide a shared record for training and reference. Explaining the change to just one person at a time could leave others uninformed and lead to varied implementations. The other situations—giving individual performance feedback, coaching a new employee, or resolving a single employee conflict—are better suited to private, one-on-one discussions because they involve tailored, confidential, or sensitive topics.